1. Introduction​

These Terms and Conditions ("Terms") govern your use of our WhatsApp chatbot services and AI agent solutions ("Services") provided by Construction Ninja Ltd ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

 

2. Service Description

We provide AI-powered chatbot and agent services via WhatsApp and other platforms to assist with various business and informational queries. Our Services include but are not limited to:

• Automated responses and information provision

• Task assistance and guidance

• Business process support

• General advice and recommendations

 

3. Important Disclaimers and Limitations

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3.1 Knowledge and Information Disclaimer

CRITICAL: We provide no guarantee regarding the accuracy, completeness, or reliability of any information, advice, or knowledge provided through our Services. All information provided by our chatbots and AI agents:

• Must be independently verified and cross-referenced by you

• Should not be relied upon without your own professional judgment

• May contain errors, omissions, or outdated information

• Is provided for informational purposes only

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3.2 Task Performance Disclaimer

When we undertake any task or provide assistance:

• We hold no responsibility for the outcomes or results

• All work performed must be independently checked and verified by you

• You remain solely responsible for reviewing and validating any outputs

• Any decisions based on our assistance are made entirely at your own risk

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3.3 Professional Advice Limitation

Our Services do not constitute professional advice in any field including but not limited to:

• Legal advice

• Financial advice

• Medical advice

• Engineering or architectural advice

• Business consulting

• Tax or accounting advice

Always consult qualified professionals for specific professional guidance.

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4. User Responsibilities

You agree to:

• Use the Services in accordance with these Terms

• Verify all information and outputs independently

• Not rely solely on our Services for critical decisions

• Maintain confidentiality of any access credentials

• Comply with all applicable laws and regulations

• Not use the Services for illegal or unauthorised purposes

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5. Limitations of Liability

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5.1 Disclaimer of Warranties

Our Services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

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5.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any:

• Direct, indirect, incidental, special, or consequential damages

• Loss of profits, data, or business opportunities

• Damages resulting from reliance on information provided

• Errors or omissions in our Services

• Technical failures or interruptions

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6. Intellectual Property

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6.1 Our Rights and Trademarks

All content, software, systems, and materials provided through our Services remain the exclusive intellectual property of Construction Ninja Ltd or our licensors. This includes but is not limited to:

• The "Construction Ninja" name, brand, and associated trademarks

• Our proprietary chatbot and AI agent systems

• Unique methodologies, processes, and workflows

• Software code, algorithms, and technical implementations

• Training data, knowledge bases, and response frameworks

• All documentation, guides, and instructional materials

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6.2 Trade Name and Brand Protection

"Construction Ninja" is a protected trade name and brand of Construction Ninja Ltd. Unauthorised use of our name, branding, or similar variations is strictly prohibited and may result in legal action.

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6.3 Proprietary System Protection

Our WhatsApp chatbot and AI agent systems represent proprietary technology and unique business methods developed by Construction Ninja Ltd. This includes:

• Custom-built conversation flows and decision trees

• Specialized construction industry knowledge integration

• Unique user interaction protocols

• Proprietary data processing methods

• Business process automation frameworks

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6.4 Prohibition on Reverse Engineering

Users are strictly prohibited from:

• Attempting to reverse engineer our systems

• Copying or replicating our methodologies

• Creating competing services based on our approaches

• Extracting or harvesting our training data or knowledge bases

• Using our systems to develop similar commercial offerings

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6.5 User Content

You retain ownership of any content you provide but grant us a perpetual, worldwide, royalty-free license to use, modify, and incorporate such content solely for:

• Providing and improving our Services

• Training and enhancing our AI systems

• Developing new features and capabilities

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6.6 Confidentiality

Any proprietary information, trade secrets, or confidential business methods disclosed through our Services must be kept confidential and may not be used for any purpose other than utilising our Services.

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6.7 Intellectual Property Infringement

If you believe our Services infringe upon your intellectual property rights, please contact us immediately at hello@construction.ninja with detailed information about your claim.

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7. Data Protection and Privacy

We are committed to protecting your privacy and will process your personal data in accordance with applicable data protection laws and our Privacy Policy.

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7.1 Data Collection

We may collect and process:

• WhatsApp messages and interaction data

• Usage analytics and performance metrics

• Contact information and preferences

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7.2 Data Use

Your data is used solely to:

• Provide and improve our Services

• Respond to your queries

• Maintain service quality and security

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8. Payment Terms

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8.1 Subscription Model

Our Services operate on a monthly subscription basis. By subscribing, you agree to pay the monthly fee as displayed at the time of subscription.

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8.2 Payment Processing

All payments are processed securely through Stripe, our third-party payment processor. By providing payment information, you agree to Stripe's terms of service and privacy policy.

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8.3 Billing Cycle

• Subscriptions are billed monthly in advance

• Your subscription will automatically renew each month unless cancelled

• The billing date is determined by your initial subscription date

• Payment failures may result in service suspension

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8.4 Cancellation

You may cancel your subscription at any time by:

• Sending the message 'unsub now' via WhatsApp to our service

• Cancellation will take effect at the end of your current billing period

• No partial refunds will be provided for unused portions of the billing period

• You will continue to have access to the service until the end of your paid period

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8.5 Fee Changes

We reserve the right to modify subscription fees with 30 days' written notice. Continued use after fee changes constitutes acceptance of the new pricing.

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8.6 Refunds

All subscription fees are non-refundable except where required by applicable law or as otherwise specified in these Terms.

 

9. Service Availability

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9.1 Uptime

While we strive for high availability, we do not guarantee uninterrupted service.

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9.2 Maintenance

We reserve the right to perform maintenance that may temporarily affect service availability.

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10. Termination

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10.1 By You

You may terminate use of our Services at any time by discontinuing access.

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10.2 By Us

We may terminate or suspend access immediately for:

• Violation of these Terms

• Misuse of Services

• Legal or regulatory requirements

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11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting updated Terms, and continued use constitutes acceptance of modifications.

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12. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

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13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

 

14. Contact Information

For questions about these Terms, please contact us at:

Construction Ninja Ltd
Email: hello@construction.ninja
Website: www.construction.ninja
Address: 47 Venture Court, Canal Road, Gravesend, Kent, UK

 

15. Acknowledgment

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

IMPORTANT REMINDER: All information and assistance provided through our Services must be independently verified. We accept no responsibility for decisions made based on our outputs. Always consult appropriate professionals for critical matters.